vitae
Bulbsharing

Your rental, on your terms.

End your rental, report a faulty bulb, claim the warranty on a light you bought out or return a purchase, at any hour. It mostly takes two minutes in your account.

1

End Bulbsharing

Ending is a request: the monthly fee runs until the lights are back with us. Then we stop it and refund your deposit.

  1. In your account, open the order with the deposit and request a return of the deposit lines.
  2. Send the lights back at your own cost, or drop them off (see below). Put your order number in the parcel.
  3. When they arrive and work, we stop the monthly fee and refund the deposit to the card or account you paid with, in the same currency.
Open my orders
2

A bulb stopped working?

Write to us which bulb it is and what it does. We send a replacement and tell you how to return the faulty one, at our cost.

Report a faulty bulb
3

Bought it out?

Lights you bought out have a 5-year warranty from the day of the buy-out. Report a fault the same way: the return and the replacement are on us.

Report a fault
Bought a light?

Return it within 14 days

You can withdraw from a purchase within 14 days of delivery, without giving a reason. Postage back is on you.

  1. In your account, open the order and request a return of what you're sending back.
  2. Send it at your own cost, or drop it off (see below). Put your order number in the parcel.
  3. When it arrives and we've checked it, we refund the price to the card or account you paid with, in the same currency.
Open my orders
Where to send it
Sázavská 30
Praha 2

By post, at your own cost. Pack the lights well and put your order number inside. A faulty bulb goes back free with its Zásilkovna code instead.

In person at the same address. Call or e-mail us first so someone is there.

Questions: hi@vitaelight.com · +420 602 360 300